Information we collect
We collect information you provide when requesting a quote, asking a question, sourcing a vehicle, making a purchase, or arranging shipment and documents.
- Name, email address, phone or WhatsApp number, country, and preferred contact method.
- Vehicle requirements, destination port, budget, inquiry messages, and transaction history.
- Consignee, identification, company, address, and document details needed for payment, export, shipping, or compliance.
- Basic technical data such as browser, device, page activity, and security logs when available.
How we use information
We use personal information to respond to inquiries, prepare quotations, source and sell vehicles, verify payment, arrange services, communicate shipment progress, issue documents, prevent fraud, maintain records, and improve the website.
Where permitted, we may also use contact details to follow up on an inquiry or share relevant vehicle and service information. You can ask us to stop non-essential marketing communication.
WhatsApp and external services
When you choose WhatsApp, email, a carrier portal, or another external service, that provider processes information under its own terms and privacy policy. Messages may include your contact details, vehicle interest, destination, and inquiry text.
The quote and contact forms on this website may prepare a message for you to send through WhatsApp. You can review that message before sending it.
Retention
We retain information for as long as reasonably needed for the inquiry, transaction, shipping, accounting, warranty or claim handling, fraud prevention, legal obligations, and dispute resolution. Different records may have different retention periods.
Security
We use reasonable organizational and technical measures designed to protect information. No internet transmission, messaging platform, or storage system can be guaranteed completely secure.
Do not send payment solely because of an unexpected message. Verify bank-detail changes through a trusted Japan Car Export contact before transferring funds.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Some records must still be kept for legal, accounting, security, or transaction purposes.
To make a request, use the contact page and identify the information or communication involved. We may need to verify your identity before acting.
International handling
Vehicle export is international by nature. Information may be handled in Japan, the buyer's country, shipping locations, and countries where service providers operate. We take reasonable steps to use information consistently with this policy and applicable requirements.
Policy changes and contact
We may update this policy when services, providers, or legal requirements change. The current version and update date will be published on this page.
Questions or privacy requests can be submitted through the Japan Car Export contact page.